Frequently asked questions

No. A request is free and doesn't commit you. We check availability and reply usually within 24 hours; you only pay once we've confirmed.

By bank transfer, after we confirm. We send the details with the confirmation; the full amount within 48 hours secures your date. There is no deposit and no card payment.

Yes. Cancellation terms depend on how far in advance you cancel and are written in your confirmation and in our terms and conditions. Tell us as early as you can — we'd rather move a date than lose it.

Tours: the private car, an English-speaking driver, fuel, parking, entrance tickets and pickup at your hotel. Activity fees (ATV, rafting, the zoo, boats) are extra — each tour page lists exactly what applies. Driver days: the car, driver, fuel, parking and pickup; entrance tickets are paid at the gate.

Set routes are priced per person; a solo traveller pays the two-person price and still gets the whole car. Driver days are priced per car. If you're three or four and want to compare, ask — we'll quote both.

Yes — pickup and drop-off at your hotel or villa are included. If your villa is down a narrow lane the car can't enter, you walk a short way to the road; your driver messages you the exact spot. A few far-away areas carry a surcharge, which we tell you before you confirm.

Usually early, around 07:00, so the first stop is quieter and cooler. We confirm the exact pickup time the day before; a later start is possible on most routes — say so in your request.

Yes. Only your group and your driver — no strangers in the car, no fixed group schedule. Up to six travel in the Luxio, up to eleven in the Hiace van.

Yes, and it's the same car and team. Many guests do a set route one day and a free-form driver day another. Plan my trip suggests the split.

A sarong for temples (your driver carries spares), shoes you don't mind getting wet at waterfalls, and sunscreen.

Day rates are per car for up to ten hours, with fuel and parking included. Send the date and roughly where you want to go and we quote the exact total — see Car + driver.

Two cars: the Daihatsu Luxio for up to six ($65 a day) and the Toyota Hiace van for up to eleven ($120 a day). More than that, both cars together — tell us your number.

Yes. Other languages: ask in your request and we'll tell you honestly what we can arrange.

Yes — a name board at arrivals and a drive to one hotel, from $20 (Rp 350,000) one way for up to three people with luggage. More people or a far hotel, we quote before you decide. Send your flight number with the request.

Yes — our own guest house in Dalung, north of Canggu: wooden bungalows with a kitchenette and a shared rooftop pool. Request your dates on the guest house page.

Yes. Rooms are booked on their own; tours and driver days can be added later, even once you're here.

Yes. Answer eight questions on Plan my trip and we send a day-by-day suggestion, then adjust it together on WhatsApp.

A small tour and driver company in Dalung, North Kuta, operated by PT. Sintha Abadi Sejahtera. Our own cars, our own drivers, our own guest house — more about us.

Usually within 24 hours for booking requests, and often much sooner on WhatsApp during the day in Bali (UTC+8).